Terms and Conditions
These Terms and Conditions (“Terms” or “T&Cs”) govern access to and use of the mobile application, website, borrower dashboard and any other digital interface operated by Clickra Solutions Private Limited (“Company” or “LSP”) for facilitating digital lending services on behalf of its partner regulated entity / non-banking financial company (“Lender”). The Platform is made available solely in connection with unsecured personal loan products and related servicing functions offered by the Lender in accordance with applicable law.
By accessing or using the Platform, creating an account, applying for a loan, authenticating by OTP, e-Sign or any other approved electronic method, or otherwise availing any service through the Platform, the user / borrower (“User”, “Borrower”, “you” or “your”) confirms that they have read, understood and agree to be bound by these Terms, the Privacy Policy, the Fair Practice Code of the Lender, the Key Fact Statement (“KFS”), the Loan Agreement, the repayment schedule and all other borrower-facing documents made available in connection with the loan.
In the event of any inconsistency between these Terms and the Loan Agreement, KFS or any other loan-specific Transaction Document issued for a particular loan, the relevant loan-specific Transaction Document shall prevail to the extent of such inconsistency.
Core transaction framework
Topic
Position reflected in these Terms
Platform / Digital Platform
Means the website, mobile application, borrower dashboard, account interface and any other digital channel, system or interface operated, managed or made available by Clickra Solutions Private Limited, acting as an authorised Lending Service Provider, through which users may access, apply for, execute, manage, service, extend or repay loans, and through which loan-related information, Transaction Documents, communications and services are made available in connection with the loan.
Platform role
The Company acts as an authorised Lending Service Provider and digital interface / facilitator; it is not the lender and does not assume credit risk.
Credit decision and disbursement
The Lender remains solely responsible for sanction, disbursement, pricing, collections oversight, grievance accountability and regulatory compliance.
Borrower acceptance
Borrower acceptance may be captured through OTP, Aadhaar-based e-Sign or other legally valid electronic authentication methods.
Lender execution
The Lender may execute and authenticate the Loan Agreement through automated system-based processes, directly or through authorised service providers. For the avoidance of doubt, such execution shall not require the affixation of any electronic digital signature or physical signature by the Lender, and the system-based execution shall constitute valid and legally binding execution of the Loan Agreement.
Extension / prolongation
If offered for the product, the Borrower may initiate a request for extension (prolongation) of the Loan by making a payment of at least the Minimum Amount Payable (MAP) as displayed on the Platform. Such payment shall constitute a request by the Borrower to extend the Loan on the terms applicable at the time of such request. The extension shall become effective only upon acceptance by the Lender, which shall be deemed to have occurred upon generation and provision of the updated KFS and revised Repayment Schedule on a durable medium. Upon such acceptance, the revised due date and updated repayment obligations shall become binding on the Borrower.
Evidence and records
System-generated logs, timestamps, document version records, IP / device details and related audit records are treated as valid evidence of execution and servicing actions.
1. DEFINITIONS AND INTERPRETATION
Unless the context otherwise requires, the following expressions shall have the meanings set out below:
“Digital Platform” means the website, mobile application, borrower account interface or any other digital channel operated or managed by the authorised LSP through which the Borrower may apply for, access, manage, service, extend or repay the loan and through which loan-related information and Transaction Documents may be made available.
“Transaction Documents” include, collectively, the loan application / application form, sanction communication, KFS, Loan Agreement, repayment schedule, these Terms, the Privacy Policy and any additional borrower-facing disclosures or consents made available through the Platform or registered contact details.
“MAP” or “Minimum Amount Payable” means the minimum amount required to be paid by the Borrower in order to extend the loan tenure (prolongation), where such feature is offered for the relevant product and displayed on the Platform. The MAP may include unpaid accrued interest, extension-period interest, applicable penal charges, applicable fees and applicable taxes or statutory levies.
Capitalised terms not expressly defined in these Terms shall have the meaning assigned to them in the applicable Transaction Documents.
2. ELIGIBILITY AND ACCOUNT REGISTRATION
To use the Platform and apply for a loan, the User must be a natural person legally competent to contract under applicable law, a resident of India where required by the product, and capable of satisfying the Lender’s KYC, fraud prevention and credit assessment requirements.
The User shall provide accurate, complete and up-to-date information, including identity details, address details, bank account details, mobile number, e-mail address, employment or income information and any other data or document requested by the Lender or the authorised LSP.
Account access, onboarding and transaction confirmations may rely on OTP verification, Aadhaar-based authentication, e-KYC, video KYC, secure login, two-factor authentication or other lawful electronic methods. The User is solely responsible for maintaining the confidentiality of account credentials, OTPs and device access and must immediately notify support of any suspected unauthorised access.
The Company and / or the Lender may suspend, reject, limit or terminate Platform access or loan-processing activity if information appears false, incomplete, inconsistent, suspicious or non-compliant with law or policy.
3. PLATFORM SERVICES
The Platform may be used for customer onboarding, collection of application data and supporting documents, borrower communication, access to sanction and loan documents, loan servicing support, payment facilitation, display of dues, collection support, grievance intake and other functions authorised by the Lender.
The Company acts solely as the authorised Lending Service Provider / facilitator for the digital platform, borrower interface, communication and execution flow. The Company does not act as the lender, does not act as the Borrower’s agent and does not assume any credit risk in relation to any loan.
The Lender remains solely responsible for sanctioning the loan, determining pricing and tenure, making disbursement decisions, ensuring regulatory compliance, overseeing recovery conduct and taking all credit decisions.
The Borrower is advised not to make any payment to any account other than the designated account of the Lender. The Company (LSP) does not receive or hold loan repayments on behalf of the Lender unless explicitly authorised under applicable law.
4. LOAN APPLICATION, SANCTION AND DOCUMENT DISCLOSURE
Submission of a loan application through the Platform does not create any obligation on the Lender to grant a loan. The Lender may approve, reject, modify or withdraw any loan offer at its sole discretion before execution or disbursement, based on credit assessment, KYC verification, fraud controls, policy requirements or newly available information.
Before execution of the loan, the Borrower shall be provided access to the KFS and other relevant Transaction Documents through the Platform and / or the Borrower’s registered contact details. The Borrower confirms that the information and documents furnished through the Platform form the basis of the Lender’s assessment.
The Borrower acknowledges that the loan amount, tenure, pricing and product finally approved by the Lender may differ from the amount, tenure or product requested in the application.
5. ELECTRONIC EXECUTION AND ACKNOWLEDGEMENT PROCESS
The Borrower confirms that the Loan is applied for through the digital platform operated by the authorised “LSP” and that the Loan may be sanctioned by the Lender solely on the basis of the information, data and documents provided by the Borrower and/or obtained through lawful means in accordance with applicable law.
The Borrower further confirms that, prior to proceeding with execution, the Borrower has been provided with, and has had the opportunity to read, review and understand, the Loan Agreement, the KFS, APR computation, the repayment schedule, the Standard Terms and all other disclosures forming part of the Transaction Documents. Copies of such documents shall be made available to the Borrower through the Platform and may additionally be shared via the Borrower’s registered contact details, thereby constituting delivery on a durable medium.
The Borrower agrees that execution of the Loan Agreement shall take place electronically through Aadhaar-based e-Sign, OTP authentication or such other legally recognised electronic authentication methods in accordance with the Information Technology Act, 2000 and applicable law. Such electronic execution by the Borrower shall constitute valid, binding and enforceable acceptance of the Transaction Documents and shall have the same legal effect as a physical signature.
The Borrower acknowledges and agrees that the Lender shall execute, conclude and authenticate the Loan Agreement through an automated system-based process, whether directly or through its authorised service providers (including the LSP), acting strictly in accordance with the Lender’s instructions and internal authorisation framework. Such system-based process may include secure login, two-factor authentication, OTP validation, electronic signature infrastructure and/or any other electronic authentication mechanisms deployed by or on behalf of the Lender in compliance with applicable law.
For the avoidance of doubt, the Borrower expressly acknowledges that no physical signature or digital signature of the Lender is required for execution of the Loan Agreement, and that the absence of such signature shall not affect the validity, enforceability or admissibility of this Loan Agreement.
The Parties agree that the Lender’s acceptance of this Loan Agreement shall be evidenced through system-generated actions and records, including but not limited to: (i) successful completion of Borrower authentication and consent capture; (ii) generation and provision of final Transaction Documents, including the KFS and repayment schedule; and/or (iii) disbursement of the Loan amount to the Borrower.
The Borrower further acknowledges that the LSP acts solely as a technology service provider and facilitator of the digital platform and execution process and does not act as the Lender, does not make any credit decisions and does not assume any credit risk in relation to the Loan. All sanctioning, execution, disbursement and credit decisions remain solely with the Lender.
By proceeding with OTP authentication, e-Sign or any equivalent execution step, the Borrower confirms unconditional acceptance of the Transaction Documents and expressly requests the Lender to disburse the Loan in accordance with the agreed terms.
The Parties agree that all system-generated records, including authentication logs, timestamps, IP/device details, document versioning and transaction identifiers, shall constitute valid and admissible evidence of execution and shall form part of the audit trail for the purposes of enforceability of this Loan Agreement.
6. AUDIT TRAIL, SYSTEM RECORDS AND EVIDENTIARY VALUE
The Lender shall ensure that the system-based execution and servicing process creates and preserves a contemporaneous, tamper-evident audit trail recording, to the extent available and applicable: identity of the executing person, date and time of execution, method of authentication, IP address or device identifier, document version, transaction identifier, and a cryptographic hash or equivalent integrity marker.
Such records may be retained for the term of the loan and for such additional period as required by applicable law or internal retention policy, including the retention period described in the applicable Transaction Documents.
System-generated records, logs of borrower authentication, consent capture, document versioning, timestamps, IP / device details and transaction identifiers, together with printed or electronic copies and any applicable certificate for evidentiary admissibility, shall constitute admissible and prima facie evidence of execution, consent, servicing activity and the matters recorded therein, to the extent permitted by law.
7. INTEREST, FEES, REPAYMENT AND LATE PAYMENT CONSEQUENCES
All pricing, fees, charges, Annual Percentage Rate (APR), penal charges, due dates and repayment amounts applicable to a specific Loan shall be as disclosed in the Key Fact Statement (KFS) and other applicable Transaction Documents. Interest shall accrue in the manner specified in the KFS and the Loan Agreement.
The Borrower acknowledges that the Lender may, at its sole discretion, offer promotional pricing, including a reduced or zero interest rate, to eligible Borrowers. Any such promotional benefit shall be subject to the terms disclosed at the time of loan sanction and shall apply only if the Borrower fulfils the specified conditions, including timely repayment on or before the Due Date. In the event of any delay in payment or extension of the Loan, such promotional pricing shall cease to apply from the date of such delay or extension, and the Borrower shall be liable to pay applicable charges as disclosed in the KFS.
The Borrower further acknowledges that a processing / origination fee (including applicable taxes) may be charged by the Lender as disclosed in the KFS. Such fee shall be applied at the time of loan origination and shall form part of the total repayment amount payable by the Borrower. The processing / origination fee shall be non-refundable once the Loan has been disbursed, including in cases of early repayment or exit during the cooling-off period, unless otherwise required under applicable law.
The Borrower shall repay the Loan on or before the Due Date using the payment methods enabled by the Lender from time to time, including auto-debit (where enabled), UPI, cards, net banking or any other digital mode made available on the Platform.
In the event of any delay or default, penal / late payment charges may accrue on the overdue principal amount at the rate disclosed in the KFS from the Due Date until actual payment.
The Borrower may also be liable for reasonable recovery, legal or enforcement costs to the extent permitted by applicable law.
Any amount received from the Borrower may be appropriated in the order provided in the Loan Agreement / Standard Terms, including towards penal charges, fees, accrued interest and principal.
8. COOLING-OFF, PREPAYMENT AND LOAN TENURE EXTENSION
Where the KFS provides a cooling-off / look-up period, the Borrower may exit the digital loan during that period by paying the principal utilised, proportionate interest for the period of utilisation and the applicable one-time processing / origination fee, with no additional penalty during the cooling-off period.
After expiry of the cooling-off period, the Borrower may prepay the loan in accordance with the KFS and applicable Transaction Documents.
The Borrower may request extension of the loan tenure only if such extension is permitted for the relevant product and expressly made available by the Lender on the Platform. No extension shall take effect unless the Borrower pays an amount equal to or greater than the MAP displayed on the Platform.
Upon successful payment of the MAP: (i) the loan tenure shall stand automatically extended without need for further confirmation; (ii) the revised due date and updated repayment amount shall be generated and made available to the Borrower on a durable medium; (iii) interest for the extension period shall accrue in the manner disclosed at the time of extension; and (iv) the total duration of the loan, including extensions, shall not exceed the maximum period permitted by the Lender’s policy and applicable law.
The Lender remains solely responsible for compliance in relation to any extension granted. The authorised LSP may only facilitate the extension request and display / communication process as a service provider.
9. DATA PROCESSING, PRIVACY AND REGULATORY REPORTING
The Borrower acknowledges that personal and financial information may be collected, processed, stored, shared and retained by the Lender and the authorised LSP strictly for purposes of onboarding, verification, fraud prevention, credit assessment, execution, disbursement, servicing, repayment, recovery support, complaint handling and regulatory compliance, on the lawful bases described in the applicable Privacy Policy and Transaction Documents.
Subject to applicable law and consent requirements, data processed may include identity details, contact details, address information, bank details, bank statements or other income verification data, KYC data, photo, authentication details, browser / device information, IP address, location data where collected with consent, and communication / servicing records.
The Lender may report the status of the loan, including repayment, delay, default and closure status, to credit information companies and other regulators / authorities as required by law. The Borrower also acknowledges that information may be shared with authorised service providers on a need-to-know basis in connection with the loan.
10. COLLECTIONS, RECOVERY SUPPORT AND CUSTOMER COMMUNICATION
The Borrower acknowledges that the Lender may engage or authorise the LSP, collection partners or other authorised service providers to perform customer communication, servicing, payment facilitation and collection-support activities in accordance with the Lender’s policy and applicable law.
The Lender remains responsible for ensuring that any recovery or collection activity is undertaken in accordance with law, board-approved policy and applicable regulatory requirements.
The Borrower agrees to receive notices and service-related communications electronically through the Platform, SMS, e-mail, WhatsApp or other registered contact channels, subject to law and consent requirements.
11. GRIEVANCE REDRESSAL
The Borrower may contact the support channels displayed on the Platform for first-level customer assistance and complaint intake. The Lender, being the regulated entity, remains solely responsible for final grievance redressal relating to the loan.
Contact details, escalation matrix and nodal / grievance officer details may be displayed on the Platform, in the KFS, in the Loan Agreement or on the Lender’s website. Unresolved complaints may be escalated in accordance with the grievance mechanism described in the applicable Transaction Documents and law, including any regulator-prescribed ombudsman mechanism where applicable.
12. INTELLECTUAL PROPERTY, PLATFORM ACCESS RESTRICTIONS AND ACCEPTABLE USE
Subject to these Terms, the User is granted a limited, revocable, non-exclusive, non-transferable right to use the Platform solely for lawful personal use in connection with loan-related services.
The User shall not reverse engineer, interfere with, scrape, copy, reproduce, distribute, exploit or misuse any software, content, interface, workflow or security feature of the Platform, and shall not use the Platform for unlawful, fraudulent or unauthorised purposes.
All intellectual property rights in and to the Platform, including but not limited to all software, source code, object code, algorithms, user interfaces, designs, layouts, databases, trademarks, logos, content and any related materials, are owned exclusively by Clickra Solutions Private Limited or its licensors and are protected under applicable intellectual property laws. Nothing in these Terms shall be construed as transferring or assigning any ownership rights to the User.
13. DISCLAIMERS, LIABILITY AND INDEMNITY
Except to the extent expressly required under applicable law or the applicable Transaction Documents, the Platform and related services are provided on an “as is” and “as available” basis. The Company and the Lender do not warrant uninterrupted or error-free availability of the Platform.
Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to law, neither the Company nor the Lender shall be liable for indirect, incidental, special or consequential damages arising solely from Platform unavailability, third-party network failures, or unauthorised access resulting from the Borrower’s failure to protect credentials.
The Borrower shall indemnify the Company and / or the Lender against losses arising from material breach of these Terms, false statements, fraudulent conduct or unlawful use of the Platform, subject always to applicable law.
In line with the execution framework reflected in the updated acknowledgement provisions, the Lender warrants that its system-based execution process is operated with reasonable security and that the person executing through such process is duly authorised. To the extent provided in the Transaction Documents, the Lender may be responsible for losses arising from unauthorised or fraudulent execution caused by its failure to maintain reasonable security for the system-based process.
14. SUSPENSION, TERMINATION, ASSIGNMENT AND MISCELLANEOUS
The Company and / or the Lender may suspend or terminate access to the Platform or the related services if required by law, policy, fraud controls, security concerns or material breach by the User. Termination of Platform access shall not affect any accrued rights, payment obligations or liabilities already incurred.
The Lender may assign or transfer any loan or related rights / obligations in accordance with applicable law. The Borrower may not assign rights or obligations without prior written consent where such consent is required.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force to the extent permitted by law. These Terms shall be governed by the laws of India, subject to the dispute resolution and jurisdiction provisions set out in the applicable Transaction Documents.